Refund and Returns Policy for EVO Media Group Inc.
Introduction
This Refund and Returns Policy outlines the terms and conditions under which EVO Media Group Inc. (“we,” “us,” or “our”) will accept returns and issue refunds for products and services purchased through our website www.djrhinox.comor other sales channels.
Satisfaction Guarantee
At EVO Media Group Inc., customer satisfaction is our top priority. We stand behind the quality of our products and services. If you’re not completely satisfied with your purchase, you may be eligible for a return or refund as outlined in this policy.
Return Period
3.1 Physical Products
Customers have 30 days from the date of delivery to initiate a return for physical products.
3.2 Digital Products
Due to the nature of digital products, we do not offer refunds on downloaded or accessed digital content unless required by law.
3.3 Services
For services, including DJ performances and event planning, please refer to section 11 of this policy.
Condition of Returns
4.1 Physical Products
Physical products must be returned in their original condition, unused, and with all original packaging, accessories, and documentation.
4.2 Products Showing Signs of Use
Products showing signs of use, damage, or alteration may be subject to a restocking fee or may be ineligible for return.
How to Initiate a Return
5.1 Contact Customer Service
To initiate a return, contact our customer service team at [your contact email] within the specified return period.
5.2 Provide Order Details
Provide your order number, the item(s) you wish to return, and the reason for the return.
5.3 Receive RMA Number
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
Return Shipping
6.1 Customer Responsibility
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
6.2 Recommended Shipping Methods
We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
6.3 Marking Packages
The RMA number must be clearly marked on the outside of the package.
Refund Process
7.1 Inspection and Processing
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
7.2 Credit to Original Payment Method
The refund will be credited to the original payment method used for the purchase.
7.3 Credit Card Refunds
For credit card payments, please allow an additional 2-5 business days for the refund to appear on your statement.
Refund Amount
8.1 Full Refunds
Full refunds will be issued for items returned in their original condition within the specified return period.
8.2 Partial Refunds
Partial refunds may be issued for items that show signs of use or damage.
8.3 Non-Refundable Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
9.1 How to Exchange
If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item.
9.2 Product Availability
Exchanges are subject to product availability.
Non-Returnable Items
The following items are non-returnable unless they arrive damaged or defective:
Custom or personalized products
Downloadable software or digital products that have been accessed
Certain health and personal care items
Gift cards
Events and Services
11.1 Cancellation Policy
Cancellation of DJ services or event planning services is subject to the following terms:
Cancellation more than 30 days before the event: Full refund minus a 10% administrative fee
Cancellation 15-30 days before the event: 50% refund
Cancellation less than 15 days before the event: No refund
11.2 Date Changes
Date changes may be accommodated subject to availability and may incur additional fees.
Damaged or Defective Items
12.1 Reporting Damages
If you receive a damaged or defective item, contact us within 48 hours of receipt.
12.2 Providing Proof
Provide photos of the damage and packaging for our review.
12.3 Replacement or Refund
We will replace the item or provide a full refund, including original shipping costs.
Promotional Items and Free Gifts
13.1 Return of Promotional Items
Promotional items or free gifts received with a purchase must be returned along with the original purchase if a full refund is requested.
13.2 Deduction of Promotional Items Value
The value of promotional items or free gifts may be deducted from the refund amount if not returned.
International Returns
14.1 Customs Fees and Duties
International customers are responsible for all customs fees, taxes, and duties associated with returning items.
14.2 Shipping Delays and Losses
We are not responsible for shipments delayed or lost in international transit.
Exceptions and Special Circumstances
We reserve the right to make exceptions to this policy at our discretion. Special circumstances will be handled on a case-by-case basis.
Consumer Rights
This policy does not affect your statutory rights as a consumer.
Policy Updates
This Refund and Returns Policy is subject to change without notice. For the most current version of this policy, please visit our website at www.djrhinox.com.
If you have any questions about this Refund and Returns Policy, please contact us at: EVO Media Group Inc. 102 Old Town Rd
